Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sarbelia Muniz

Sarbelia Muniz

August 13, 2025

5  out of  5
rating by Sarbelia Muniz
"My husband & I have been with this Agency over a year. We are very satisfied with our agent. Always attentive to your needs and always on top of things and getting you the best quotes definitely a place to recommend friends and family."
We responded:
"Sarbelia, thank you for sharing your experience! I'm happy to know that you and your husband are satisfied with our service. It's wonderful to hear that you find our team attentive and proactive. We appreciate your recommendation to friends and family. Let us know if there's anything else we can do for you!"
Profile photo of DeWayne Coblentz

DeWayne Coblentz

August 12, 2025

5  out of  5
rating by DeWayne Coblentz
"Marty did an amazing job in setting up my renter's insurance. She was super professional and very helpful!"
We responded:
"Thank you, DeWayne! I'm happy to hear that Marty provided such professional and helpful service while setting up your renter's insurance. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can assist with!"
Profile photo of vishnu chelakala

vishnu chelakala

August 12, 2025

5  out of  5
rating by vishnu chelakala
"Brandi was very helpful, professional, and made the whole process smooth and easy. Highly recommend this agency for their excellent customer service."
We responded:
"Thank you, Vishnu! I'm happy to hear that Brandi was able to assist you effectively and make the process seamless. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of eli s

eli s

August 7, 2025

5  out of  5
rating by eli s
"i have NEVER had a bad experience when calling Kalynn or any one on her team they have always been friendly and vary understanding I've moved out side their offices range and sadly had to call and say good bye its hard to find a GOOD insurance office and wanted to do everything i could to thank them all"
We responded:
"Thank you, Eli, for your kind words! I'm so happy to hear that you had such positive experiences with our team. We truly appreciate your support and understanding, and we're grateful for the opportunity to have served you. If you ever find yourself back in our area, we'd love to assist you again. Take care!"
Profile photo of Noel Collins

Noel Collins

August 6, 2025

5  out of  5
rating by Noel Collins
"I was helped by Tory and couldn't be happier. Within minutes of reaching out to Kalynn's office, Tory located my out-of-state details, provided me with Texas pricing, and emailed me a quote. The entire process took less than five minutes of my time—but the savings are ongoing. Excellent service!"
We responded:
"Noel, thank you for sharing your experience! I'm happy to hear that Tory was able to assist you so efficiently. It's wonderful that you found the service excellent and the process quick. If you have any more questions or need further assistance, feel free to reach out anytime."
Profile photo of matilde castro

matilde castro

July 31, 2025

5  out of  5
rating by matilde castro
"Very helpful, efficient. So far the best price as well"
We responded:
"Thank you, Matilde! I'm happy to know you found our service helpful and efficient. It's wonderful to hear that you're satisfied with our pricing. If you need anything else, feel free to reach out!"
Profile photo of Paul Miller

Paul Miller

July 30, 2025

5  out of  5
rating by Paul Miller
"Asia was very helpful in discussing ways to bring my insurance costs down. She patiently listened, made suggestions, was punctual in getting back with me, and had a good sense of humor when I would veer off topic. Very personable."
We responded:
"Thank you for your review, Paul! I'm happy to hear that Asia was able to assist you effectively and make the experience enjoyable. It's great to know she provided helpful suggestions and maintained a friendly approach. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Brittlyn Darnall

Brittlyn Darnall

July 24, 2025

5  out of  5
rating by Brittlyn Darnall
"Brandi was amazing! She helped me fix a problem I was having with my insurance in a very quick manner. She is much appreciated and highly recommended!"
We responded:
"Thank you for your review, Brittlyn! I'm happy to hear that Brandi was able to assist you quickly with your insurance issue. We appreciate your recommendation and are here for any future needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Colt Toleman

Colt Toleman

July 24, 2025

5  out of  5
rating by Colt Toleman
"Katie was so much help and couldn’t have made this process anymore easier. She cut my previous insurance payment for both my vehicles in half saving me $300mo. I highly recommend looking into them for anything your needing to insure."
We responded:
"Colt, thank you for your fantastic review! I'm happy to hear that Katie was able to assist you so effectively and help you save on your insurance payments. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Kurt Shipley

Kurt Shipley

July 22, 2025

5  out of  5
rating by Kurt Shipley
"Alicia was very nice. She saved me a lot of money by switching from All State to State Farm. I was being ripped off."
We responded:
"Thank you for your review, Kurt! I'm happy to hear that Alicia was able to assist you and help you save money by switching to State Farm. We appreciate your trust in us and are here if you need anything else. Thanks for choosing us!"
Profile photo of Chris Filline

Chris Filline

July 16, 2025

5  out of  5
rating by Chris Filline
"Very attentive and professional. 5 stars all the way."
We responded:
"Thank you, Chris! I'm happy to hear you found our service attentive and professional. Your 5-star rating means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Sterling Carter

Sterling Carter

July 15, 2025

5  out of  5
rating by Sterling Carter
"Kalynn Tindall was amazing help and made sure I had everything I needed. She was great!"
We responded:
"Thank you for your review, Sterling! I'm happy to hear that we provided you with such excellent assistance. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Dwayne Horshaw

Dwayne Horshaw

July 15, 2025

5  out of  5
rating by Dwayne Horshaw
"Brandi and Kam were so helpful with the DSSM discount. Thank you kalynn tindall state farm"
We responded:
"Thank you for your review, Dwayne! I'm happy to hear that Brandi and Kam were able to assist you with the DSSM discount. We appreciate your kind words and are always here to help with any insurance needs you may have. Thanks for choosing us!"
Profile photo of Kanitbertru Foronce

Kanitbertru Foronce

July 15, 2025

5  out of  5
rating by Kanitbertru Foronce
"Kalynn, Tory and Alicia are all amazing. Fast, helpful, and efficient."
We responded:
"Thank you for your review, Kanitbertru! I'm happy to hear that Tory and Alicia provided fast and efficient service. We appreciate your feedback and are here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Everett Estell

Everett Estell

July 11, 2025

5  out of  5
rating by Everett Estell
"I went to my State Farm insurance office in Killeen for some assistance and I was very happy with the service and help I received. The young lady named Kam was awesome, polite and knowledgeable. I would recommend this office to all my friends and family."
We responded:
"Thank you for your review, Everett! I'm glad to hear that Kam provided you with such excellent service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Priscilla Breya

Priscilla Breya

July 11, 2025

5  out of  5
rating by Priscilla Breya
"Kalynn was very detailed and explained everything. She was very helpful and would definitely recommend her and state farm to everyone. Thanks I appreciate. I spoke with Tory about life insurance policy and she was very detailed and professional. I truly appreciate"
We responded:
"Priscilla, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Brook Wright

Brook Wright

July 9, 2025

5  out of  5
rating by Brook Wright
"Ask for Alicia, she was so helpful and saved me tons."
We responded:
"Thank you, Brook! I'm happy to hear that Alicia was able to assist you and make a positive impact. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Roy Kaopuiki

Roy Kaopuiki

July 8, 2025

5  out of  5
rating by Roy Kaopuiki
"Outstanding customer service from Noemi and Alicia. Very very helpful! The help save me!"
We responded:
"Roy, thank you for your wonderful review! I'm glad to hear that Noemi and Alicia provided you with outstanding customer service. Their dedication to helping our customers is truly appreciated. If you need any further assistance, don't hesitate to reach out. - Kalynn Tindall - State Farm Insurance Agent, Killeen, TX"
Profile photo of Cassie Bustos

Cassie Bustos

June 11, 2025

5  out of  5
rating by Cassie Bustos
"Kilee Jackson is great! She is very helpful and informative. Definitely recommend Stare Farm because of Kilee."
We responded:
"Thank you, Cassie! I'm happy to hear that Kilee has been so helpful and informative for you. We appreciate your recommendation and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Adam Lum

Adam Lum

June 10, 2025

1  out of  5
rating by Adam Lum
"I have had State Farm insurance (auto and homeowners) since 1985. I've only had one auto claim in that period of time and I have a clean driving record and a pristine credit rating. Recently, my home in Texas suffered some damage to the roof, guttering and fence. State Farm sent their adjuster out to assess the damage and State Farm sent me a check out for 15K, via snailmail, to pay for the damages. Surprisingly, this check was made out to not only me, but to the WRONG MORTGAGE HOLDER!! When both my wife and I attempted to contact SF, via their claim numbers we were given, we experienced a huge runaround of automated services that failed to connect us to an agent, and that eventually hung up on us. Our local agent was of NO HELP to us, only giving us these same DEAD END phone numbers. Meanwhile, the contractors who repaired our home were/have been patiently waiting to be paid, and we don't have this kind of money to be able to give them their money, to ensure that they get paid!! So this afternoon, I FINALLY reached a "real person" at the SF office (not our local agent). She told me that she would re-issue the payment check with my name and the correct mortgage holder's name, and mail out another check via SNAIL MAIL!! She absolutely refused to overnight mail it, despite the fact that this error was entirely THEIRS!! My wife and I are needing to head out of town the day after tomorrow and we'll be gone for about 10 days. When we do receive this check in the mail, we need to drive 50 miles to the nearest mortgage holder' office to get them to endorse this check. I am absolutely LIVID about the way SF has(n't) handled this claim!! When I return from out of town, it is my fervent intention to look and get another insurance company to handle my home and auto insurance needs. I've only ever had ONE claim (auto) in the entire time (40 years) I've been with SF. I am just shocked and profoundly disappointed in the way SF has failed me and embarrassed me with their lack of diligence, concern and attention to my claim and this situation. Incidentally, my contractor and I were needing to urgently speak to Naomi in Kalynn Tindall's office this afternoon, and we were told that she was on another line and would return our call. Well, here we are, at nearly 6 pm, and we have received NO call back from Naomi (who is aware of this situation and knows what is going on). Is this really how Ms. Tindall treats her clients and people who rely on her office for their help?? If this is how SF calls themselves a "Good Neighbor", then I need NEW NEIGHBORS!!! I need another insurance company ASAP, and I WILL get one!!!"
We responded:
"We’re truly sorry to hear about your frustration with the claims process. We completely understand how upsetting and stressful these situations can be, especially when delays or errors are involved. That said, we’d like to take a moment to offer some clarity. Our local office does not have any control over claim decisions or the issuance of claim payments. It’s standard practice for mortgage companies to be listed on claim checks based on the check amount. We verified that the correct mortgage information was listed in your account on our end. Unfortunately, the claims department printed the wrong mortgagee—an error that was entirely out of our hands. The moment we became aware of the issue, we escalated it immediately. We worked directly with claims to get the check corrected and reissued properly. Throughout this process, we’ve remained communicative and proactive, doing everything within our ability to support you. You also came into our office, where we offered additional help and walked through the situation with you. At that time, you shared that you understood the situation, apologized for the frustration, and mentioned that you would consider removing the review. We appreciated that conversation and your willingness to work through it with us. We pride ourselves on being responsive, thorough, and supportive—especially during the moments our clients need us most. While we can’t control the actions or timelines of the claims department, we do take our role as your advocate seriously and will always go the extra mile to help resolve issues. We’ve done our best to keep you informed with accurate updates as soon as we received them. We’re committed to supporting you—not just when things go smoothly, but also when challenges arise. Thank you for giving us the opportunity to explain, and we’re still here if you need anything further."
Profile photo of Aj A

Aj A

June 7, 2025

5  out of  5
rating by Aj A
"I love coming here for the past 3 years! Brandi is super helpful and funny! UODATE** I recently purchased a vehicle and they were having issues Brandi came to the dealership and got the information needed for me to drive my vehicle off the lot AND got my rate lower than before. Thank you once again for proving the hard work you do Brandi!"
We responded:
"Thank you, Aj, for your wonderful feedback! We're so happy to have had you with us for the past three years. Brandi is indeed a fantastic part of our team, and we're grateful for her dedication and humor. If you ever need anything, we're here to help!"
Profile photo of Treyvian “Trey” Tidwell

Treyvian “Trey” Tidwell

June 6, 2025

5  out of  5
rating by Treyvian “Trey” Tidwell
"Kevin Turner is well rounded all round he made my First time at state farm experience Excellent"
We responded:
"Thank you, Treyvian, for sharing your experience! I'm happy to hear that Kevin made your first visit with us excellent. Our team is dedicated to providing top-notch service, and it's great to know we met your expectations. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of Renee Penland

Renee Penland

May 27, 2025

5  out of  5
rating by Renee Penland
"Alicia was so helpful when I reached out to get a quote. She answered all of my many, many questions during a very busy time of year for my family. She was very knowledgeable and patient with me. She provided excellent customer service and helped my family save money!"
We responded:
"Thank you, Renee, for sharing your experience! I'm glad Alicia was able to assist you with a quote and answer all your questions, especially during such a busy time. Her knowledge and patience truly shine through, and it's wonderful to know she helped your family save money. If you need any further assistance, please feel free to reach out to our office."
Profile photo of Kimberly Ulloa

Kimberly Ulloa

May 27, 2025

5  out of  5
rating by Kimberly Ulloa
"Kalynn Tindall is very nice and patient, she has a great customer service. She is always willing to help me. She deserves a raise. 10/10"
We responded:
"Thank you, Kimberly, for your wonderful feedback! I'm glad to know that you appreciate the service and support provided. Your kind words about my patience and willingness to help mean a lot. If you ever need assistance or have questions, feel free to reach out anytime!"
Profile photo of Gloria Constancia

Gloria Constancia

May 15, 2025

5  out of  5
rating by Gloria Constancia
"Kalynn Tindall’s office handles my insurance with easy. My favorite person is Mimi. Ask for her if you would like to start a policy."
We responded:
"Thank you, Gloria, for sharing your feedback! We're pleased our team could assist with your insurance needs. We appreciate you taking the time to let us know about your experience. Please contact us if you have any additional questions."