Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Josh

Josh

November 4, 2025

1  out of  5
rating by Josh
"If I could give 0 stars I would. This agents office is absolutely ridiculous. And this agent keeps trying to make excuses for why the rates have risen. Kalyn Tindall are getting ready to have their office submitted to the insurance commissioner. This is some shady BS. I have had State Farm for over 10 years. When they took over my policies it’s like they don’t communicate. They try to text and all but they don’t know how to do business. Lastly they are getting ready to be reported to State Farm corporate because of the lack of customer service and communication. I’ll definitely be changing agents."
We responded:
"Hello Josh. Our office reached out to you several times by phone and text in an effort to assist and address your concerns, but we did not receive a response. In the past, some of our interactions have been challenging, and my team felt they weren’t always treated respectfully. We truly value clear communication and mutual respect and always strive to provide the highest level of service to every customer. Our office goes above and beyond to support our customers, including you. Unfortunately, this isn’t the first time you’ve expressed similar frustrations with another State Farm agent, and we’ve continued to do our best to assist you throughout your time with us. While we understand your frustration, it’s important to note that rates are determined by State Farm Corporate, not at the local agency level. That’s why we offered to complete a policy review with you to help explain your coverages and premiums in detail. We wish you the very best with your next State Farm agent and hope you find an office that’s a great fit for your needs."
Profile photo of Nacho Becera

Nacho Becera

October 30, 2025

5  out of  5
rating by Nacho Becera
"Alicia Vahrenkamp from State Farm was absolutely fantastic to work with! She showed incredible due diligence in bringing me back as a client and made the entire process seamless from start to finish. Everything on the administrative side was quick and easy, and she made sure every detail was taken care of. On top of that, the rates she found were far better than the competitors; I was honestly surprised by how much lower they were. Alicia’s professionalism, responsiveness, and genuine care made all the difference. I’m really glad to be back with State Farm, thanks to her!"
We responded:
"Thank you, Nacho! I'm happy to hear that Alicia provided such excellent service and made your experience smooth and efficient. It's wonderful that she could offer you competitive rates and ensure all details were handled with care. We're grateful to have you back with us at State Farm. If you need anything else, feel free to reach out!"
Profile photo of Tessa Veramae Davis

Tessa Veramae Davis

October 15, 2025

5  out of  5
rating by Tessa Veramae Davis
"Very helpful and fast resolution of my concern."
We responded:
"Thank you, Tessa! I'm happy to know that you found our service helpful and that we resolved your concern quickly. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
Profile photo of Alexa Tuckwell

Alexa Tuckwell

October 11, 2025

5  out of  5
rating by Alexa Tuckwell
"10/10 recommend. Tory is great! Very informative"
We responded:
"Thank you, Alexa! I'm happy to know that Tory provided you with such informative service. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Zach S

Zach S

October 3, 2025

5  out of  5
rating by Zach S
"Brandi is amazing! Super helpful and patient. She's my favorite Representative. 11/10"
We responded:
"Zach, thank you for your fantastic review! I'm so happy to hear that Brandi made such a positive impression with her helpful and patient service. We’re lucky to have her on our team! If you need anything else, feel free to reach out."
Profile photo of Jonathan Schroeder

Jonathan Schroeder

October 2, 2025

5  out of  5
rating by Jonathan Schroeder
"Kaylin and Brandi were referred to us by a family member. These two worked very hard and gave us in a timely manner and reasonable price a good quote and policy. They listened to our needs. Friendly, yet professional."
We responded:
"Jonathan, thank you for sharing your experience! I'm glad to hear that we provided you with attentive and professional service. It's wonderful to know we met your needs with a timely and reasonable quote. If you have any questions or need further assistance, feel free to reach out!"
Profile photo of Shannon Cafagna

Shannon Cafagna

October 2, 2025

5  out of  5
rating by Shannon Cafagna
"Very good customer service..."
We responded:
"Thank you, Shannon! I'm glad you appreciated our customer service. We're committed to providing the best experience possible. Let us know if there's anything else we can assist you with!"
Profile photo of SEAF_Operator

SEAF_Operator

October 1, 2025

5  out of  5
rating by SEAF_Operator
"Awesome service, wonderful job at helping me with my issues and questions."
We responded:
"Thank you! I'm happy you found our service helpful and that we could assist with your questions and issues. We’re always here to support you with any insurance needs you might have. Let us know if there's anything else we can do for you!"
Profile photo of Mimi Johnson

Mimi Johnson

September 26, 2025

5  out of  5
rating by Mimi Johnson
"Noemi listened to me and helped me get my insurance set up. Thank you for all your help!"
Profile photo of Wayne Pundt

Wayne Pundt

September 26, 2025

5  out of  5
rating by Wayne Pundt
"The Killeen office ladies are always kind and patient with me. Thank you Alicia, Brandi,Kam and Noemi. Please go see them for Life insurance."
We responded:
"Wayne, thank you for your wonderful feedback! I'm happy to hear that Alicia, Brandi, Kam, and Noemi have been kind and patient with you. We appreciate your recommendation for insurance. Let us know if there's anything else we can assist you with!"
Profile photo of Mr Kilson

Mr Kilson

September 26, 2025

5  out of  5
rating by Mr Kilson
"ms marty is a gem she showed that she cares for the customer"
We responded:
"Thank you, Mr. Kilson! I'm happy to hear that Marty made such a positive impact and demonstrated genuine care for you. Our team is dedicated to providing exceptional service, and your feedback is truly appreciated. Let us know if there's anything else we can do for you!"
Profile photo of ProudMommy Gray

ProudMommy Gray

September 26, 2025

5  out of  5
rating by ProudMommy Gray
"Mrs. Marty was very very helpful, she was polite, and patient, If anyone needs insurance I definitely recommend this state farm!!"
We responded:
"Thank you! I'm happy to hear that Marty provided you with such helpful and patient service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Martha Mullet

Martha Mullet

September 25, 2025

5  out of  5
rating by Martha Mullet
"Asia never disappoints with answering any questions I have. Very quick and efficient, definitely recommend!"
We responded:
"Thank you, Martha! I'm happy to hear that Asia has been quick and efficient in addressing your questions. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"
Profile photo of John Rabo

John Rabo

September 24, 2025

5  out of  5
rating by John Rabo
"Just moved to Texas and needed to transfer our auto insurance. Brandi made things incredibly easy! Hey … excellent service, friendly people — what more could you want!"
We responded:
"Thank you, John! I'm happy to hear that Brandi made your transition to Texas smooth and easy. We strive to provide excellent service and are glad you found our team friendly and helpful. Let us know if there's anything else we can assist you with!"
Profile photo of Monica Vega

Monica Vega

September 18, 2025

5  out of  5
rating by Monica Vega
"I’ve had an excellent experience with Kalynn State Farm office. The staff is always professional, friendly, and quick to answer any questions I have. I really appreciate how responsive and helpful they are—whether it’s updating a policy or guiding me through claims, they make the process stress-free. Highly recommend this office for anyone looking for reliable insurance and great customer service!"
We responded:
"Thank you, Monica, for your wonderful feedback! I'm happy to hear that our team has been professional and responsive in assisting you with your insurance needs. We strive to make every interaction as smooth and stress-free as possible. If you ever have more questions or need further assistance, feel free to reach out. Thanks for recommending us!"
Profile photo of William Buie

William Buie

September 12, 2025

5  out of  5
rating by William Buie
"Communication over the phone was quick and effective!"
We responded:
"Thank you, William! I'm happy to know that our phone communication was quick and effective. We always aim to provide efficient service. Let us know if there's anything else we can assist you with!"
Profile photo of Nelda Ieremia

Nelda Ieremia

September 11, 2025

5  out of  5
rating by Nelda Ieremia
"I can’t say enough good things about Katie! She made the whole process of getting my car insurance smooth and stress-free. She took the time to explain all of my options clearly, answered every question I had, and made sure I got the right coverage at a great rate. Katie was patient, professional, and truly cared about finding the best solution for me. I highly recommend her to anyone looking for car insurance—you’ll be in great hands!"
We responded:
"Thank you, Nelda, for your wonderful feedback! I'm so happy to hear that Katie made your insurance experience smooth and stress-free. Her dedication to providing clear explanations and finding the best solutions truly reflects our commitment to excellent service. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Nelda Ieremia

Nelda Ieremia

September 11, 2025

5  out of  5
rating by Nelda Ieremia
"I can’t say enough good things about Katie! She made the whole process of getting my car insurance smooth and stress-free. She took the time to explain all of my options clearly, answered every question I had, and made sure I got the right coverage at a great rate. Katie was patient, professional, and truly cared about finding the best solution for me. I highly recommend her to anyone looking for car insurance—you’ll be in great hands!"
We responded:
"Thank you, Nelda, for your wonderful feedback! I'm so happy to hear that Katie made your insurance experience smooth and stress-free. Her dedication to providing clear explanations and finding the best solutions truly reflects our commitment to excellent service. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Chantha Tith

Chantha Tith

September 9, 2025

5  out of  5
rating by Chantha Tith
"Thank you very much for helping me Kam and god bless you and you’re very nice and help me a lot going through paper work and online. I give you 100% for customer service. I’ve never had anyone helped me so much. So happy I met her and State Farm."
We responded:
"Chantha, thank you for your wonderful feedback! I'm happy to hear that Kam was able to assist you with your paperwork and online needs. It's great to know you felt supported and valued. If you need anything else, feel free to reach out!"
Profile photo of Michelle Clark

Michelle Clark

September 8, 2025

5  out of  5
rating by Michelle Clark
"Asia was nice to talk to and handled conversation in a way that I knew I was taken care of. Thanks Asia"
We responded:
"Michelle, thank you for your wonderful feedback! I'm happy to hear that Asia made you feel well taken care of during your conversation. We appreciate your trust in us. If you need anything else, feel free to reach out!"
Profile photo of Donald Spencer

Donald Spencer

September 3, 2025

5  out of  5
rating by Donald Spencer
"An outstanding experience. Shopping around to find the best insurance to switch to we found state Farm. Kalynn Tyndall and her team have been extremely helpful and patient making the decision a no-brainer. Gone out of their way to contact us and follow up any other insurance company we've been with. Switching to State Farm and adding our daughter to our policy was still cheaper by $400 then Progressive whom we had. Would recommend to anybody and everybody. Only regret is I wish I would have found them sooner."
We responded:
"Thank you, Donald, for sharing your experience! I'm happy to hear that our team was able to assist you in making the switch to State Farm so seamless and beneficial. It's wonderful to know that you found value in our services. If you ever need anything else, feel free to reach out. Thanks for recommending us!"
Profile photo of B G

B G

August 29, 2025

5  out of  5
rating by B G
"Brandi was so kind to help get my auto replaced in such a timely manner."
We responded:
"Thank you, B G! I'm happy to hear that Brandi was able to assist you with your replacement efficiently. Our team is dedicated to providing helpful and timely service. Let us know if there's anything else we can do for you!"
Profile photo of Everett Estell

Everett Estell

August 28, 2025

5  out of  5
rating by Everett Estell
"I went to my State Farm insurance office in Killeen for some assistance and I was very happy with the service and help I received. The young lady named Kam was awesome, polite and knowledgeable. I would recommend this office to all my friends and family."
We responded:
"Thank you for your review, Everett! I'm glad to hear that Kam provided you with such excellent service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Liz Washington

Liz Washington

August 26, 2025

5  out of  5
rating by Liz Washington
"Naomi is such a great agent and always ready to be of service. Thanks Naomi, if you read this."
We responded:
"Thank you for the wonderful review, Liz! Noemi is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Profile photo of Kkt/AGNtv Real St

Kkt/AGNtv Real St

August 25, 2025

5  out of  5
rating by Kkt/AGNtv Real St
"Extremely helpful and flexible! Marty the agent that assisted me managed to establish all my requirements and created something that would work for me so I’m extremely happy with the service that was provided to me!"
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that Marty was able to assist you effectively and meet your needs. We always strive to provide flexible and helpful service. If you have any more questions or need further assistance, feel free to reach out anytime!"